Services

EIC offers the following services:

Core Mystery Shopping Services

In-person, phone, and digital evaluations at retail, hospitality, banking, healthcare, and automotive locations
Assessment of customer service, staff professionalism, and operational compliance using telephone, on-site, or digital audits.
We focus on staff interaction, environment, product knowledge, and greeting.

Compliance and Regulatory Services

Identify risks of non-compliance, discrimination, or fraud
Ensure company policies align with state/federal laws
Verify that frontline employees and processes follow regulatory requirements.

Customer Experience Measurement - Full Journey Checks

Provide a comprehensive picture of the customer journey, from initial contact to final interaction. We evaluate the entire customary journey from start to finish, identifying strengths, weaknesses, and opportunities for improvement in the way customers interact with your business.
Full end-to-end analysis (research, purchase, post-purchase follow-up)
Paired with mystery shopped data to measure NPS, CSAT, and CES

Customer Loyalty Testing

Evaluate how well your business retains customers and encourages repeat visits or purchases by identifying patterns in customer behavior, measuring satisfaction, and determining the likelihood of customers returning or recommending your business.
We help businesses take targeted actions to increase repeat business and brand advocacy.

Competitor Intelligence Audits

We help businesses understand how competitors perform against them in key customer experience areas.
We define clear comparisons to highlight where your business excels and where other competitors may have an edge.
We give businesses a measurable benchmark where adjustments can deliver a competitive advantage.